Shipping, Returns, Exchange

Shipping

Costs

Canada and USA

- FREE for orders more than $100 (it's also handy to have more than one size on hand when you purchase 2 wetsuits!)

- $20 for orders less than $100

UK - N/A

Europe/Mexico/Caribbean - N/A

Australia/New Zealand/Rest of the world - N/A

**The wetsuit liquidation prices make shipping outside North America cost prohibitive and time consuming to offer individual rates - Sorry!!**

Personal-Touch Service

Once your order has been confirmed, Mia will pick and pack your wetsuit(s) from her location in Tobermory, Ontario, Canada.  I do my best to use the safest and most eco-friendly packaging for your wetsuit, for example our recyclable shipment packages are by Eco-Enclose. 

Once the package is ready, tracking information is sent out to you with a notification from your order.  Please keep an eye out for your package using the tracking information in case of any delays or notices posted there that require immediate attention and so you can be ready when it arrives!

NOTE:  Please use care in opening your wetsuit package!  Do not use any sharp devices that could unknowingly damage the wetsuit. 

All shipments are checked prior to being shipped and are not sent if there are any damages/imperfections. 

Shipping duration

Approximately 10 business days or 2 weeks, however none of the shipping agencies are guaranteeing arrival dates.  Depending on your location, the shipping is often much faster even outside of Canada/USA.

Returns, Exchanges & Resale

Now that the business is winding down, all sales are final and not eligible for exchange, return, or refund.

Resale if not eligible for Exchange/Return

Sisterhood of the Travelling Truli Wetsuit is where you can resell a wetsuit that you purchased and can't return because you're outside of North America, or maybe you've grown out of your old Truli Wetsuit?  Maybe you're just looking for a good deal!  Let your Truli travel to the next sea sister to enjoy!  Join the group on Facebook and post your used wetsuit for sale or let others know you're on the hunt for one. 

Possible Fees

-Credit card fees:  I am a Canadian business, so if you are not from Canada, you may want to check with your credit card company to see if there are any foreign transaction fees for your purchase